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Presentation Materials

Welcome Speech

QPF 2018 Welcome Speech (A. Prof Tan Boon Yeow)


Programme Booklet

QPF 2018 Programme Booklet


Breakout Sessions

'Safer Care' track

‘What Matters to Clients’ track

‘Better, Faster, Cheaper’ track

*Please note that only slides of presenters who have given consent are available for download.  



Community Care Excellence Awards 2018

Closing video of Quality & Productivity Festival 2018 - Community Care sector’s achievements


Seminar Pictures

​For seminar pictures, please click here.

All materials on this page are owned by AIC. Prior consent must be obtained before the materials may be reproduced or modified. 

For seminar pictures, please click here.

Presentation Materials

Keynote Lecture
Value-Based Healthcare Delivery: Strategy for Healthcare Leaders

Professor Michael Porter
Bishop William Lawrence University Professor, Harvard Business School, United States

Plenary Lectures
P1: Why Computers Get Better and Health Care Should

Mr Robert Chew
Chairman, Silver Industry Standards Committee, SPRING, Singapore

P2: Driving Value Development and Productivity as a Key Pillar in Organisational Culture

Mr Goran Henriks
Chief Executive Officer of Learning and Innovation, Qulturum, Jönköping County Council, Sweden

P3: Extraordinary: How Do We Equip Ourselves to Climb the Truly Big Mountains of Healthcare?

Professor Jonathon Gray
Director, Ko Awatea, Counties Manukau Health, New Zealand

P4: Routine-to-Research (R2R): A Strategy to Transform Organisational Culture Towards a Learning Organisation

A/Prof Cherdchai Nopmaneejumruslers
Vice Director, Faculty of Medicine, Siriraj Hospital, Thailand

Dr Akarin Nimmannit
Chairman of Routine to Research, Faculty of Medicine, Siriraj Hospital, Thailand
Breakout Sessions
1A: Care Redesign for Referrals to Nursing Home through Collaboration and use of Value Stream Mapping

Ms Lynette Ong
Deputy Director, Kaizen Office, Tan Tock Seng Hospital, Singapore

Dr Fereen Liew
Director, Operations, Tan Tock Seng Hospital, Singapore

Ms Charlene Tay
Assistant Manager, Care Transition Division, Agency for Integrated Care Ptd Ltd

1B: The FAST (Fast, Accurate, Systematic and Transitional) Care Model for Patients to Receive Early Rehabilitation Review

Dr Lim Su Fee
Senior Nurse Clinician & Advanced Practice Nurse, Singapore General Hospital, Singapore

1C: NUH2Home

Ms Tay Yee Kian
Assistant Director of Nursing, National University Hospital, Singapore

Ms Karen Bek
Deputy Director, Home Care & Service Partnership, NTUC Health, Singapore

1D: From Hospital to Home - Care Redesign at Mount Alvernia Leveraging Japan's Experience

Dr Shinsuke Muto
President, Tetsuyu Institute Medical Corporation, Japan

Dr Carol Tan
Executive Chairman and Founder, The Good Life Co-operative, Singapore

Mr Lee Suen Ming
Chief Executive Officer, Mount Alvernia Hospital, Singapore
2A: The Value of IT in Healthcare – Current and Future
Dr Chong Yoke Sin
Chief Executive Officer, Integrated Health Information System, Singapore

2B: Doing More with Less: Incorporating Lessons Learnt for Sengkang Health
Professor Christopher Cheng
Chief Executive Officer, Sengkang General Hospital, Singapore

2C: Re-designing and Transforming Logistics Flow in JurongHealth with Technology and Automation
Ms Joanne Yap
Group Chief Operating Officer, Jurong Health Services, Singapore

2D: Human Centric Robotics for Healthcare
Professor Chen I-Ming
Director, Robotics Research Centre, Nanyang Technological University, Singapore
3A: Redesigning Our Education System through a User-Centred Design Process
Adjunct Associate Professor Nicholas Chew Wuen Ming
Group Chief Education Officer, National Healthcare Group, Singapore

3B: Team-Based Learning for Team-Based Practice
Associate Professor Michelle Jong
Assistant Chairman Medical Board (Education), Tan Tock Seng Hospital, Singapore
4A: Therapy Associates In Juronghealth
Ms Chee Thong Gan
Group Director, Allied Health & Group Director, Clinical Operations, Jurong Health, Singapore

4B: Workforce Transformation: Implications for Training of Nurses
Ms Jeanne Liew
Principal and Chief Executive Officer, Nanyang Polytechnic, Singapore

4C: Resident Nurses: The Vanguard of Quality Care

Ms Woo Guan Yi
Assistant Nurse Clinician, Singapore General Hospital, Singapore

Ms Phua Jie Ying Jacqueline
Senior Staff Nurse, Singapore General Hospital, Singapore

4D: Redesigning Jobs, Remodeling Home Nursing Foundation
Ms Karen Lee
Chief Executive Officer, Home Nursing Foundation, Singapore
5A: Capitalising on Innovative Culture to Improve Productivity
Ms Susan Chong
Chief Executive Officer, Greenpac Singapore Private Limited

5C: Transformation through Innovation
Ms Cora Chen
Director, Planning & Review, Immigration and Checkpoints Authority, Singapore


6A: Engaging Caregivers in Mental Health Care through Sustainable Training Programmes
Dr Sally Thio
Executive Director, Caregiver Alliance Limited, Singapore

Ms Angeline Teoh
Senior Counsellor, Caregiver Alliance Limited, Singapore

6B: Leveraging Online Marketplaces for More Convenient and Responsive Home Healthcare Delivery
Ms Yeo Wan Ling
Chief Executive Officer and Co-Founder, Caregiver Asia Pte Ltd

Event Highlights Video

Close to 100 leaders from 65 care partners gathered for a Community Care Retreat on Quality on 4 Aug 2016. The purpose of the retreat was to discuss ways to support and sustain quality care, and how care partners could undertake the improvement journey together as a sector.

For more information on the event, please email the ILTC Quality, Innovation and Productivity Division (ILTC QIPD) at:

Professor Gary Day
Director, Centre For Health Innovation; Professor, Health Service Management; Griffith University, Australia

​Governance In Safety And Quality In The ILTC Setting
Ms Helena Li
President of The Hong Kong College of Medical Nursing; Nursing Director, University Hospital, Macao

Professor Gary Day
Director, Centre For Health Innovation, Professor Of Health Service Management Griffith University, Australia

Dr Tan Hui Ling
Assistant Chairman, Medical Board (Clinical Quality And Audit), Senior Consultant, Department Of Anaesthesiology, Intensive Care And Pain Medicine; Tan Tock Seng Hospital

Associate Professor Ong Biauw Chi
Senior Consultant, Department Of Anaesthesiology; Chairman Medical Board, Sengkang Health; Clinical Associate Professor, Faculty Of Medicine, Yong Loo Lin School Of Medicine; Associate Professor, Duke-NUS Graduate Medical School Singapore​

Ms Helena Li
President Of The Hong Kong College Of Medical Nursing; Nursing Director, University Hospital, Macao

Dr Ling Moi Lin
Director Of Infection Control; Senior Consultant, Pathology, Singapore General Hospital; President, Healthcare Quality Society Of Singapore

Dr Lina Ma
Adjunct Professor; Deputy Executive Director, Lions Home For The Elders

Dr Kala Kanagasabai
Senior Consultant; Director, Clinical Quality Management Unit, Ren Ci Hospital 

Dr Ng Li-Ling
Senior Consultant Psychiatrist, Department of Psychological Medicine, Changi General Hospital; Vice-President, Singapore Alzheimer’s Disease Association

Professor Gary Day
Director, Centre for Health Innovation; Professor of Health Service Management, Griffith University, Australia

Ms Helena Li
President of The Hong Kong College of Medical Nursing;Nursing Director, University Hospital, Macao​


Oral Presentations From Poster Competition
Ms Siti Zubaidah Binte Yusoff
Senior Occupational Therapist, Ang Mo Kio - Thye Hua Kwan Hospital