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Submit your nominations for Community Care Excellence Awards 2020 from now till 28 February 2020!

The biennial Community Care Excellence Awards was first introduced by the Agency for Integrated Care (AIC) in 2014. The Community Care Excellence Awards aims to recognise the contributions of individuals and project teams who have demonstrated exemplary service and commitment in delivering quality care to their clients in the Community Care sector. 

There are 5 categories of awards:

(A) Individual Awards
(B) Team Awards
  • Individual Gold Award
  • Individual Silver Award
  • Clinical Quality Improvement Award
  • Client Experience Improvement Award
  • Productivity Improvement Award

* Qualifying period: 1 January 2018 to 31 December 2019 (two years) 
- Service quality awards and external compliments received should be during this qualifying period 
- Projects to be conducted during this qualifying period

Timeline for Community Care Excellence Award Nomination

​• Registration open for Excellence Award nomination
​From 1 November 2019
​• Closing date for submission of Excellence Award nomination form
​28 February 2020
​• Announcement of Excellence Award recipients
​By June 2020
​• Excellence Award Ceremony
​November 2020

Nomination Forms Availale for Download

For Organisation Endorsement Forms (only ONE per organisation): Download here.
For Individual Awards Nomination Forms: Download here.
For Team Awards Nomination Forms: Download here.

Submissions to be made to excellence.awards@aic.sg by 28 February 2020, 5PM. 


Contact Information for Further Enquiries

For enquiries, please email to awards secretariat at excellence.awards@aic.sg or call 66321110 / 66036814.


Community Care Excellence Awards - Individual Awards recognise outstanding individuals who have displayed excellent service standards and made significant contributions both within and outside their organisation. There are 2 categories of awards:

1. Individual - Gold Award
2. Individual - Silver Award

The Selection Panel will evaluate the nominations based on the following:

Individual Award Evaluation Criteria

Individual - Gold Award
Individual - Silver Award
Minimum 2 years of Service
-
3 Service Quality Awards (Internal / External)
Service Quality Awards (Internal / External)
4 External Compliments
External Compliments
Compulsory: Recommendation Letter by CEO/HOD
Compulsory: ​​Participation in at least one quality improvement project and/or have suggested and implemented a suggestion, with plans to spread to more areas

Individual award recipients will receive the following:

Prizes
Gold Award
Silver Award
$200
Individual Award Trophy
Award certificate
$100
Award certificate

Note: Recipients must remain in service of their nominating organisation at the point of receiving the award. The Secretariat reserves the right to assess the eligibility of the external compliments and recognitions, and to request for more information to support the nomination where necessary. Please refer to the Individual Award nomination form for more award criteria details .

Community Care Excellence Awards - Team Awards acknowledge outstanding quality improvement projects and initiatives implemented by teams in community care organisations. There are 3 categories of awards:

1. Clinical Quality Improvement Award: This award recognises outstanding projects that have improved clinical care processes, patients'/clients’ clinical outcome or safety. Project scope could include but is not limited to infection control, hand hygiene, falls prevention, skin care, urinary continence care. 

2. Client Experience Improvement Award: This award recognises outstanding projects that have improved client/staff experience and satisfaction. Project scope could include but is not limited to wellness initiatives, recreational and social activities (music, art, creative movement and Tai Chi), gardening, family day, festival celebration, environment improvement programme, reminiscence group work, improvements on quality of food.

3. Productivity Improvement Award: This award recognises outstanding projects that have brought increased productive and innovative impact leading to savings in operating cost or increase in efficiency. Project scope could include but is not limited to 6S and Lean projects, enhanced efficiency of discharge processes, improved storage and replenishment of medication process. Organisations must demonstrate how the process improvement lead to a significant productive or innovative impact.
 
The Selection Panel will evaluate the projects based on the following:

Criteria Clinical Quality
Improvement Award 
Client Experience Improvement Award Productivity Improvement Award 
Five Common Criteria 
Originality 
Project methodology
Outcomes
Sustainability 
Learning values
​ ​
Specific Criteria Demonstrate improvement in clinical work that leads to positive care outcomes
Demonstrate improvement in service oriented work that results in improved client/staff satisfaction
Demonstrate improvement to current work that results in better productivity outcome (Time, Cost, People)

Team award recipients will receive the following:​
 ​
Prizes​​​​​​ ​​
Winning Team Merit Teams
$1,000
Team award trophy
Award certificates


$200
Award certificates



Note: The Secretariat reserves the right to assess the eligibility of the nomination and to request for more information to support the nomination where necessary. Please refer to the Team Award nomination form for more award criteria details.

The Community Care Excellence Awards 2018 ceremony was held in conjunction with the Quality & Productivity Festival 2018 which took place on 19 September 2018 at the Singapore Expo. The event was graced by Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health. 

A total of 407 awards (356 individual awards and 51 team awards) were given out to 23 winning organisations at the award ceremony. 

Click here for Community Care Excellence Awards 2018 Opening Video 
Click here for Quality and Productivity Festival 2018 Booklet 

Warmest congratulations to all the winning organisations!






On 28 September 2016, 320 Community Care staff came together for the much-awaited ILTC Excellence Awards ceremony. The Guest of Honour for the event was Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health.
A total of 209 awards, comprising of 175 Individual Awards and 34 Team Awards were given out to 23 winning organisations. 

Click here​ for ILTC Excellence Awards 2016 Opening Video
Click here​ for ILTC Excellence Awards 2016 Booklet

Our heartiest congratulations to all the winning organisations!
​​

Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health and Dr Jennifer Lee, Chairman, AIC, together with recipients of ILTC Excellence Awards 2016​








The inaugural ILTC Excellence Awards 2014 ceremony was held in conjunction with ILTC Quality Festival 2014 on 10 October 2014. The Guest of Honour for the event was Associate Professor Muhammad Faishal Ibrahim, Parliamentary Secretary for Health & Transport.

More than 200 individual and team based awards were handed out in 2014. 

Click here to view the ILTC Excellence Awards 2014 Booklet. 

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